For the young English educated Indian, from the big cities to the small towns, across gender and across all classes, India’s BPO boom changed their lives. They found themselves in the throes of an industry that matched their energy and insatiable hunger for action. Satindra Sen who was part of the team that set up one of the country’s first offshoring ventures writes an engaging tale tinged with sharp humour and piercing insight of how things were and how they turned out to be.
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Satindra Sen is an alumnus of XLRI (91) and started his career in manufacturing. He worked with Eicher Consulting and spent 16 years in the financial services business in sales, marketing, quality, customer services and operations. He supported global American Express businesses and led the offshore voice processes for US, Canada, UK, Philippines, Australia, and New Zealand at both Amex's proprietary as well as partner locations across Asia. Having lead large businesses and huge teams Satindra is well versed with processes and practices that drive efficiency and effectiveness. As a facilitator he brings rich experience from his previous stints and facilitates powerful learning sessions for teams and senior leadership for organizations including Kellogg's, MetLife, ICICI, Hafele, Indus Towers, Timken and Family Credit.