How do companies know how to grow? How can they create products that they are sure customers want to buy? Can innovation be more than a game of hit and miss? Harvard Business School professor Clayton Christensen has the answer. A generation ago, Christensen revolutionized business with his groundbreaking theory of disruptive innovation. Now, he goes further, offering powerful new insights.
After years of research, Christensen has come to one critical conclusion: our long held maxim—that understanding the customer is the crux of innovation—is wrong.
Customers don’t buy products or services; they “hire” them to do a job. Understanding customers does not drive innovation success, he argues. Understanding customer jobs does. The “Jobs to Be Done” approach can be seen in some of the world’s most respected companies and fast-growing startups, including Amazon, Intuit, Uber, Airbnb,and Chobani yogurt, to name just a few. But this book is not about celebrating these successes—it’s about predicting new ones. Christensen contends that by understanding what causes customers to “hire” a product or service, any business can improve its innovation track record, creating products that customers not only want to hire, but that they’ll pay premium prices to bring into their lives. Jobs theory offers new hope for growth to companies frustrated by their hit and miss efforts.
This book carefully lays down Christensen’s provocative framework, providing a comprehensive explanation of the theory and why it is predictive, how to use it in the real world—and, most importantly, how not to squander the insights it provides.
|Title:||Competing Against Luck|
|Author:||Clayton M. Christensen|
|Number Of Pages:||288|
|Country Of Origin:||USA|
|Release date:||27 June 2023|
New York Times bestselling author Clayton Christensen is a Harvard Business School professor and world-renowned innovation strategy and growth expert. Thinkers50 named him 2013’s most influential living management thinker in the world.
Taddy Hall is a Principal at The Cambridge Group (part of The Nielsen Company) and Leader, The Nielsen Breakthrough Innovation Project. He has worked closely with some of the world’s leading companies on breakthrough innovation, including Anheuser Bush, PepsiCo, Kraft, Conagra, Big Heart Pet, and Nestlé.
Karen Dillon is the former editor of Harvard Business Review and Christensen’s co-author on New York Times bestseller How Will You Measure Your Life?
David Duncan is a senior partner at Innosight and a leading thinker and advisor on innovation strategy and growth. He works closely with top leaders at many of the world’s most iconic companies to help them navigate disruptive change, create sustainable growth, and build the organizations of the future.