A bestselling author, thought leader, columnist, American Society of Quality fellow, sought-after speaker and coach, Debashis Sarkar has invested more than twenty years on catalysing operational excellence in some of the best-known companies. He is a global authority on service lean management, and his pioneering work in this space has been adopted by practitioners worldwide. He has deep hands-on experience in the science of customer engagement and what it takes to differentiate a business through quality service. His ideas and experiences are encapsulated in his books,
Lessons in Lean Management,
Lean for Service Organizations and Offices,
5S for Service Organizations and Offices,
Lessons in Six Sigma, and
Quality in Business.
The customer is king. With rising consumer awareness and cut-throat competition, it is important to provide services which are differentiable and memorable for consumers. With a ringside view to customer service, Debashis Sarkar, who has held leadership positions with Unilever, Coca Cola, ICICI Bank and Standard Chartered, shares valuable observations about customer service excellence.
How Can I Help You? hands you strategies and tactics to retain and nurture customers by laying down the five major pitfalls to be sidestepped while dealing with customer service. Richly illustrated with case studies and examples, this book is an essential read for every modern professional.
