The customer service book that will help you blitz the competition and win life-long customers!
The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service.
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers.
The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute, coaching readers to go above and beyond in order to get ahead and create a one-of-a-kind customer experience.
Product Details
Title:
The 10 Golden Rules Of Customer Service
Author:
TODD DUNCAN
ISBN:
9781492679530
SKU:
BK0477203
EAN:
9781492679530
Language:
English
Place of Publication:
USA
Binding:
Hardcover
Country Of Origin:
USA
About Author
TODD DUNCAN is a best-selling author and one of America's most sought after motivational speakers and sales trainers. Audiences praise his authentic, balanced approach to success because he speaks from a platform of triumph and regret. Since overcoming his family's traumatic car accident, a two-year drug addiction and the financial collapse of his company, Duncan has quickly become a friend and mentor to salespeople around the globe who are seeking to achieve success in the chaotic sales world without sacrificing the things they value most.
From his own experience and with the help of his mentors, Duncan has learned how to preserve his own values amidst the pursuit of a satisfying sales career and create a road map toward a balanced, generous and abundant life. He is chairman of The Maximum Impact Group, an international leadership and sales training and personal development company located in Atlanta, Georgia that is dedicated to helping business leaders and salespeople succeed both professionally and in life.
Since Todd's first book, The Power To Be Your Best, he has written six more including the national best-seller High Trust Selling: Make More Money in Less Time with Less Stress and Killing the Sale: The 10 Fatal Mistakes Salespeople Make and How to Avoid Them. Now, Todd's most recent release, Time Traps: Proven Solutions for Swamped Salespeople, made the New York Times bestseller list in March 2005, only six weeks after being released.
