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What Great Service Leaders Know And Do: Creating Breakthroughs In Service Firms

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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, p... Read More

Product Description

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use

Product Details

Title: What Great Service Leaders Know And Do: Creating Breakthroughs In Service Firms
Publisher: Berrett Koehler
ISBN: 9781626568136
SKU: BK0288184
EAN: 9781626568136
Language: English
Binding: Paperback

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