Any Book rewards points which are accumulated at the time of purchase will be reversed if such merchandise, on which points were earned, is returned.
Returns/Exchange through courier collection:
If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return merchandise and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.
Exchanges through courier collection shall only be done, for merchandise with exactly the same price as the merchandise being returned. Please indicate clearly the replacement merchandise requested and our Customer Care Associate will check and confirm if the merchandise is available in stock and whether the exchange can be made.
Please call at 1800 3000 1203 9:30 am to 7:00 pm Monday to Friday OR mail us at firstname.lastname@example.org if you have any queries or concerns about our returns and exchange policy.
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