How Can We Help You?

For questions about your online order
estore@crossword.in
+91 8530206759

Customer Support Timing:
Monday to Sunday: 10:00 AM - 9:30 PM

For Everything Else:
contactus@crossword.in

Corporate Office Address:
Shorab Hall, Opp. Jehangir, Nursing Home, Near Pune Station, Sanagamwadi, Pune, Maharashtra 411001

Frequently Asked Questions

How can I log in or sign up?

You can register or log in using your mobile number through the “Sign In / Sign Up” option at the top-right corner of the website. Enter your mobile number, verify it with the OTP, and access your account. For login-related assistance, you can email estore@crossword.in or message us on WhatsApp.

How do I track my order?

You can track your order by logging in to your account and selecting My Orders → Track Order to view delivery updates. You can also send a message on WhatsApp — our smart chatbot will share real-time tracking details instantly.

I received the wrong or a damaged item — what should I do?

You can send a message directly on WhatsApp with your order details. Our customer support agents will respond immediately and assist with a replacement or refund as per our return policy.

How can I cancel or return my order?

You can raise a cancellation or return request directly via WhatsApp. Provide your order ID and brief details, and our agents will assist you immediately with the process.

I’d like to host a book event or collaborate with you. Who can I reach out to?

You can share your event or collaboration proposal with marketing@crossword.in or contactus@crossword.in. Include event details, preferred dates, and objectives. Our team will review and respond within a few business days.

Can I buy books or gifts in bulk for schools, events, or corporates?

You can place bulk or corporate orders by writing to corporatesales@crossword.in. Mention your requirements, quantity, and delivery address. We will share pricing details, timelines, and available offers.

Can I contact my nearest store directly?

You can locate your nearest store using our Store Locator page at https://www.crossword.in/pages/find-your-nearest-crossword-bookstore. Enter your city or PIN code to view addresses, phone numbers, and store timings.

I would like to publish a book. How can I reach out?

You can email your publishing inquiry or manuscript details to contactus@crossword.in. Our team will review your submission and respond if the proposal aligns with our publishing or collaboration guidelines.

What payment options do you accept?

You can make payments using credit/debit cards, UPI, wallets, and net banking. Cash on Delivery (COD) is currently unavailable and will be introduced soon. Once available, you can view the COD option during checkout if your location is eligible.

How long will my order take to arrive?

You can expect delivery within 3–7 working days, depending on your location. During high-demand periods or festive seasons, delivery times may vary slightly. You will receive an email and SMS update once your order is shipped.

Can I modify my order after placing it?

Once an order has been placed, the details are processed immediately to ensure quick delivery. We recommend reviewing all information carefully before confirming your purchase. If you need assistance with your recent order, you can reach out to us at contactus@crossword.in or message us on WhatsApp and our team will guide you with the next steps.

Do you offer gift wrapping or personalized notes?

You can add gift wrapping and a personalized message during checkout. These options are available for select products and appear before completing payment.

Are the products authentic?

All products available on our website are sourced directly from authorized publishers, distributors, and brand partners, ensuring 100% authenticity and quality.

How do I use a discount code or coupon?

You can enter your promo or coupon code in the “Apply Coupon” section during checkout. The discount will be applied to your total before payment confirmation.

What should I do if my payment fails?

If your payment fails but the amount has been deducted, it will typically be reversed within 3–5 business days. If the refund is delayed, you can contact contactus@crossword.in with your transaction details for assistance.

Need further assistance?

You can email estore@crossword.in or message us on WhatsApp for any additional queries. Our support team is available Monday to Saturday, 10:00 AM to 9:30 PM (IST), excluding public holidays.