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You can check your order status by logging into your account or using the "Track Order" link in your confirmation email.
To cancel order requests, visit the 'My Orders' section before the item is dispatched, or contact customer support immediately.
Once an order is confirmed, you cannot modify order quantities directly; you would need to cancel and place a new order.
If you discover a missing item, please contact our support team within 48 hours with your order ID and a photo of the received package.
You can track my order using the AWB number and tracking link sent to your registered mobile number and email.
You may edit order details like your contact number only if the order has not yet been handed over to our delivery partner.
Simply go to 'Order History' in your account profile to initiate an invoice download for any completed transaction.
Look for the "Pre-Order" button on upcoming titles to pre-order books and ensure you receive them as soon as they are released.
We occasionally offer signed copies during special promotions, which will be clearly labeled on the book’s specific product page.
To place a bulk order for institutional or corporate needs, please reach out to our dedicated sales team via the "Contact Us" page.
If a book is out of stock, you can click the "Notify Me" button to receive an alert the moment it is back in our inventory.
Yes, you can select the gift wrap option at the checkout page to have your books beautifully packaged with a personalized note.
You can easily buy gift card vouchers by visiting our dedicated Gift Card section, where you can choose between various denominations.
Currently, our system does not allow you to reload gift card funds; once the balance is used, you will need to purchase a new card.
We are not responsible for a lost gift card, as these vouchers are treated like cash and cannot be replaced or refunded if misplaced.
To check balance, simply visit the Gift Card page on our website and enter your 16-digit card number and PIN.
To buy a gift card for someone else, select the "Send as Gift" option during checkout to have the details sent directly to their email.
You can redeem gift card credits at the checkout page by selecting 'Gift Card' as your payment method and entering your card details.
Every voucher has a gift card expiry of 12 months from the date of issuance, and this validity period cannot be extended.
When you purchase an e-Gift card, it is automatically delivered to the recipient’s email address along with your personalized message.
Most vouchers are valid for both online and in-store use at select standalone stores, though exclusions may apply to franchisee locations.
Our current payment policy does not allow you to combine gift cards for a single transaction; only one voucher can be used per order.
As our cards are single-load digital assets, you cannot reload gift card balances; please purchase a fresh voucher for your next shopping spree.
You can track your refund status through the "My Orders" section of your account or by checking the automated email confirmation sent once the process begins.
The transaction ID is located in your order confirmation email and under the specific order details in your "Order History."
A discount code might not work if the items in your cart are already on sale or if the code has reached its usage limit.
Availability for cash on delivery is determined at checkout based on your location and the serviceability of our courier partners.
If a transaction failed but money was deducted, the amount is usually reversed by your bank automatically within 5-7 business days.
We offer various EMI options through leading banks for high-value purchases, which you can select during the final payment step.
A promo code may show as invalid if the promotion period has ended or if the minimum order value has not been met.
The refund timeline for a bank transfer typically takes 7-10 working days after the return has been processed and verified.
Yes, it is secure to save card details as we use encrypted, PCI-DSS compliant gateways to ensure your financial data is protected.
To check your refund status, log in to your account and view the "Refunds" tab under your profile settings.
Your coupon code might be restricted to specific categories like "New Arrivals" and may not apply to items already in the "Half Price Store."
We accept all major credit card providers, including Visa, Mastercard, and American Express, for a seamless checkout experience.
We support net banking for all major Indian banks, providing a secure way to pay directly from your bank account.
You can enjoy free delivery on orders that meet the minimum spend requirement, which is currently set at ₹799.
Once your order is handed over to the courier, a tracking link will be sent to you via SMS and email so you can monitor its progress.
If you are unavailable, our courier partner will usually make a second delivery attempt on the next business day.
To change address details, please contact our support team immediately, as this is only possible before the order has been dispatched.
Once the shipment is out for delivery, the courier contact number is often provided within the tracking page sent to your mobile.
If you receive a damaged box or an open package, please do not accept the delivery and report the issue to us right away.
Currently, we do not provide international shipping and only fulfill orders within the domestic borders of India.
The shipping cost is a flat fee applied to orders below the free-shipping threshold to cover handling and logistics.
To qualify for free delivery, ensure your cart value is ₹799 or more after all discounts have been applied.
After a failed delivery attempt, the courier will usually call you or send a notification to schedule a more convenient time.
While we strive for speed, holiday delivery depends on the specific courier partner's operations in your local area.
Our return policy allows for returns within 3 calendar days of delivery, provided the book is unused, in its original packaging, and accompanied by the invoice.
To report a damaged item, you must email estore@crossword.in within 48 hours of delivery with a mandatory unboxing video as proof.
The total refund process typically takes 15–20 business days, including the time for reverse pickup, warehouse quality checks, and bank processing.
You can raise a return request by emailing our support team with your Order ID or by messaging our official WhatsApp support channel.
Our exchange policy ensures that if the wrong title is delivered, we will arrange a replacement at no extra cost once the error is verified.
The refund mode is generally restricted to the original payment method used during the transaction and cannot be changed to a different account.
If a wrong product arrives, please keep the item in its original condition and contact us within 48 hours to initiate a correction.
You can monitor your refund status by checking your email for the 'Return Received' notification or by contacting our customer care line.
Yes, our replacement policy applies to damaged or incorrect items, where we prioritize sending you a fresh copy over issuing a monetary refund.
The return window for raising a claim is strictly 48 hours for damages and 3 days for general eligibility.
The refund process begins only after the returned item passes a quality check at our warehouse to ensure it is in its original, saleable condition.
An exchange is only permitted if the book received is damaged or incorrect; we do not currently offer exchanges for different titles based on personal preference.
You can check your order status by logging into your account or using the "Track Order" link in your confirmation email.
To cancel order requests, visit the 'My Orders' section before the item is dispatched, or contact customer support immediately.
Once an order is confirmed, you cannot modify order quantities directly; you would need to cancel and place a new order.
If you discover a missing item, please contact our support team within 48 hours with your order ID and a photo of the received package.
You can track my order using the AWB number and tracking link sent to your registered mobile number and email.
You may edit order details like your contact number only if the order has not yet been handed over to our delivery partner.
Simply go to 'Order History' in your account profile to initiate an invoice download for any completed transaction.
Look for the "Pre-Order" button on upcoming titles to pre-order books and ensure you receive them as soon as they are released.
We occasionally offer signed copies during special promotions, which will be clearly labeled on the book’s specific product page.
To place a bulk order for institutional or corporate needs, please reach out to our dedicated sales team via the "Contact Us" page.
If a book is out of stock, you can click the "Notify Me" button to receive an alert the moment it is back in our inventory.
Yes, you can select the gift wrap option at the checkout page to have your books beautifully packaged with a personalized note.
You can easily buy gift card vouchers by visiting our dedicated Gift Card section, where you can choose between various denominations.
Currently, our system does not allow you to reload gift card funds; once the balance is used, you will need to purchase a new card.
We are not responsible for a lost gift card, as these vouchers are treated like cash and cannot be replaced or refunded if misplaced.
To check balance, simply visit the Gift Card page on our website and enter your 16-digit card number and PIN.
To buy a gift card for someone else, select the "Send as Gift" option during checkout to have the details sent directly to their email.
You can redeem gift card credits at the checkout page by selecting 'Gift Card' as your payment method and entering your card details.
Every voucher has a gift card expiry of 12 months from the date of issuance, and this validity period cannot be extended.
When you purchase an e-Gift card, it is automatically delivered to the recipient’s email address along with your personalized message.
Most vouchers are valid for both online and in-store use at select standalone stores, though exclusions may apply to franchisee locations.
Our current payment policy does not allow you to combine gift cards for a single transaction; only one voucher can be used per order.
As our cards are single-load digital assets, you cannot reload gift card balances; please purchase a fresh voucher for your next shopping spree.
You can track your refund status through the "My Orders" section of your account or by checking the automated email confirmation sent once the process begins.
The transaction ID is located in your order confirmation email and under the specific order details in your "Order History."
A discount code might not work if the items in your cart are already on sale or if the code has reached its usage limit.
Availability for cash on delivery is determined at checkout based on your location and the serviceability of our courier partners.
If a transaction failed but money was deducted, the amount is usually reversed by your bank automatically within 5-7 business days.
We offer various EMI options through leading banks for high-value purchases, which you can select during the final payment step.
A promo code may show as invalid if the promotion period has ended or if the minimum order value has not been met.
The refund timeline for a bank transfer typically takes 7-10 working days after the return has been processed and verified.
Yes, it is secure to save card details as we use encrypted, PCI-DSS compliant gateways to ensure your financial data is protected.
To check your refund status, log in to your account and view the "Refunds" tab under your profile settings.
Your coupon code might be restricted to specific categories like "New Arrivals" and may not apply to items already in the "Half Price Store."
We accept all major credit card providers, including Visa, Mastercard, and American Express, for a seamless checkout experience.
We support net banking for all major Indian banks, providing a secure way to pay directly from your bank account.
You can enjoy free delivery on orders that meet the minimum spend requirement, which is currently set at ₹799.
Once your order is handed over to the courier, a tracking link will be sent to you via SMS and email so you can monitor its progress.
If you are unavailable, our courier partner will usually make a second delivery attempt on the next business day.
To change address details, please contact our support team immediately, as this is only possible before the order has been dispatched.
Once the shipment is out for delivery, the courier contact number is often provided within the tracking page sent to your mobile.
If you receive a damaged box or an open package, please do not accept the delivery and report the issue to us right away.
Currently, we do not provide international shipping and only fulfill orders within the domestic borders of India.
The shipping cost is a flat fee applied to orders below the free-shipping threshold to cover handling and logistics.
To qualify for free delivery, ensure your cart value is ₹799 or more after all discounts have been applied.
After a failed delivery attempt, the courier will usually call you or send a notification to schedule a more convenient time.
While we strive for speed, holiday delivery depends on the specific courier partner's operations in your local area.
Our return policy allows for returns within 3 calendar days of delivery, provided the book is unused, in its original packaging, and accompanied by the invoice.
To report a damaged item, you must email estore@crossword.in within 48 hours of delivery with a mandatory unboxing video as proof.
The total refund process typically takes 15–20 business days, including the time for reverse pickup, warehouse quality checks, and bank processing.
You can raise a return request by emailing our support team with your Order ID or by messaging our official WhatsApp support channel.
Our exchange policy ensures that if the wrong title is delivered, we will arrange a replacement at no extra cost once the error is verified.
The refund mode is generally restricted to the original payment method used during the transaction and cannot be changed to a different account.
If a wrong product arrives, please keep the item in its original condition and contact us within 48 hours to initiate a correction.
You can monitor your refund status by checking your email for the 'Return Received' notification or by contacting our customer care line.
Yes, our replacement policy applies to damaged or incorrect items, where we prioritize sending you a fresh copy over issuing a monetary refund.
The return window for raising a claim is strictly 48 hours for damages and 3 days for general eligibility.
The refund process begins only after the returned item passes a quality check at our warehouse to ensure it is in its original, saleable condition.
An exchange is only permitted if the book received is damaged or incorrect; we do not currently offer exchanges for different titles based on personal preference.