We are at a tipping point in retail history. While consumers are profiting from the convenience of instant gratification, rapidly advancing technologies are transforming the way goods are transported and displacing workers in ways never before seen. demand for arriving today gratification. Mims reveals a world where the only thing moving faster than goods in an Amazon warehouse is the rate at which an entire industry is being gutted and rebuilt by innovation and mass shifts in human labor practices. He goes behind the scenes to uncover the paradoxes in this shiftinto the worlds busiest port, the cabin of an 18-wheeler, and Amazons automated warehousesto explore how the promise of arriving today is fulfilled through a balletic dance between humans and machines. The scope of such large-scale innovation and expended energy is equal parts inspiring, enlightening, and horrifying. As he provides a glimpse of our future, Mims asks us to consider the systems vulnerability and its resilience, and who shoulders the burden, as we hurtle toward a fully automated systemand what it will mean when we are there.
