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Chitra Narayanan
MRP: ₹ 399
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Binding
Paperback
Number of Pages
288
Age Group
All
Language
English
Piracy Free
Secure Transactions
Express Delivery
Eco‑Conscious Packaging
Book Summary
This non-fiction book offers a concise, insightful look at the Indian hotel industry: its history, key players, and the disruptions that shaped it. It examines how venerable brands came to dominate the landscape, and how foreign chains, online travel agents, and nimble startups challenged the status quo. Intended for professionals, students, and readers with an interest in hospitality and business history, the tone is thoughtful, analytical, and engaging.
Based on years of observation and conversations with senior stakeholders, the book threads together tumultuous history, evolving guest preferences, and technology-driven shifts. It pairs concise profiles with strategic analysis to reveal how leadership decisions ripple through hotels, customers, and markets. Readers follow a clear, narrative journey through turning points, industry cycles, and policy influences, making complex dynamics feel accessible.
Concepts covered include industry dynamics, disruption, consumer profiling, distribution challenges, and technology’s role in shaping guest experiences. Learning feels practical and accessible as ideas are anchored in real-world examples and outcomes, helping managers, students, and investors translate macro trends into actionable insights.
After finishing, readers gain a nuanced understanding of how competition, consumer behavior, and technology shape the hospitality landscape. The book builds industry literacy, strategic thinking, and curiosity about India's dynamic hotel market—and leaves readers with a thoughtful perspective on future opportunities and challenges.
Product Details
Author
Chitra Narayanan
Publisher
Penguin Random House
Number of Pages
288
Language
English
SKU
9780143428374
ISBN
9780143428374
Reading Age
All
Dimensions
12.7x2.29x20.32cm
Binding
Paperback
MRP: ₹ 399
₹ 340
₹ 59 Off