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Employees First,Customers Second

Vineet Nayar

Employee Empowerment

Organizational Change

Leadership Philosophy

Business Strategy

Company Culture

MRP: ₹ 1,399

₹ 1,120

₹ 279 Off

(Incl. of all taxes)

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Add any 3 products in cart to get upto 40% Off on MRP, No Code Required.

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Piracy Free

Express Delivery

Secure Transactions

Eco‑Conscious Packaging

Binding

Paperback

Age Group

All

Language

English

Book Summary

Non-Fiction Business Leadership Book That Investigates A Bold Idea: Place Employees At The Center To Drive Stronger Customer Outcomes. The Central Theme Is Turning Traditional Management On Its Head—Empowering Staff, Creating Transparency, And Decentralizing Decision Making To Ignite Change. It's Written For Managers, Leaders, Hr Professionals, And Entrepreneurs Seeking Practical Guidance, With A Candid, Inspirational Tone That Makes Complex Ideas Feel Workable. The Content Is Presented As A Candid, Real-World Account From A Global It Services Leader, Guided Chapter By Chapter Through A Transformation That Inverted The Organizational Pyramid And Connected Everyday Decisions To The People Who Execute Them. Readers Will Discover How Urgency Is Created By Showing The Truth Of The Current State And The Romance Of A Possible Future, How Trust Is Built Through Open Communication, And How Ownership Of Change Is Moved To The Front Lines In The Value Zone. The Narrative Highlights How Decentralizing Decision Making And Fostering An Entrepreneurial Mindset Can Unlock Real Potential Across Teams. For Readers Seeking Actionable Knowledge, This Non-Fiction Guide Covers Essential Concepts And Skills: An Employee-First Philosophy, Culture Of Transparency, Inverted Hierarchy, Decentralized Decisions, And Empowering Change Makers. Learning Feels Accessible And Enjoyable Through Concrete Examples, Practical Implications, And A Straightforward Progression From Insight To Action That You Can Adapt To Your Own Organization. Key Content Elements Or Activities - Real-World Transformation Case Study Inside A Large It Services Organization - Core Concepts: Employee-First Philosophy, Transparency, Inverted Hierarchy, Decentralized Decision Making, Ownership Of Change - Narrative-Driven Exploration With Practical Frameworks And Actionable Takeaways - Clear, Concise Writing That Communicates Complex Ideas With Real-World Relevance - Focused Pathways For Applying Leadership And Management Principles In Everyday Work Learning Outcomes Or Reader Engagement - Understand How To Shift Governance To Empower Employees And Improve Outcomes - Build A Culture Of Trust, Accountability, And Rapid Learning - Develop A Concrete Plan To Decentralize Decision Making And Accelerate Change - See How Leadership Evolves When Managers Are Accountable To The People They Enable Illustration Or Writing Style - Straightforward, Evidence-Based Business Storytelling That Translates Theory Into Practice - Accessible Language With Real-World Examples And Memorable Takeaways - Chapter-Driven Structure That Supports Incremental Application And Reflection Any Interactive Or Standout Features - Case-Based Storytelling Paired With Practical Steps To Implement Immediately - Progressive Framing From Diagnosing The Current State To Envisioning A Better Future Closing Paragraph Reader Value After Finishing, Readers Gain A Practical Blueprint For Rethinking Leadership: A Proven Approach To Empowering Teams, Improving Engagement, And Accelerating Growth. The Book Leaves Leaders Inspired To Build More Resilient Organizations, Confident In Their Ability To Drive Change Through People, And Curious About New Possibilities For Sustainable Success.

Product Details

Author

Vineet Nayar

Publisher

Harvard Business

Language

English

SKU

BK0254938

ISBN

9781422139066

Reading Age

All

Binding

Paperback

Employees First,Customers Second

MRP: ₹ 1,399

₹ 1,120

₹ 279 Off

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