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Binding
Hardback
Number of Pages
278
Age Group
All
Language
English
Book Summary
In 1978, Nakul Anand joined ITCs hotel division as a general assistant trainee (GAT), becoming part of its first formal batch of hotel management trainees. In a world where everything from gastrique-laced entrees to artisanal aperitifs made him feel like an alien, it didnt take the economics graduate long to realize that the other trainees, most of whom had studied hotel management, were miles ahead of him. But Anand, a natural at hospitality, not only bridged the gap between his fellow trainees and himself, but also topped the training programme.From his first posting as a night manager at Chola Sheraton in Chennai, Anand quickly grew to leadership roles, becoming one of the youngest general managers in the industry, and went on to establish new benchmarks in hospitality in his forty-five-year stint at ITC Hotels. A devoted champion of sustainability, Anand pioneered Responsible Luxury, earning global acclaim with a record-breaking number of LEED(R) Platinum and Zero Carbon-certified properties.Part memoir, part hospitality bible, The Night Manager provides a behind-the-scenes account of an industry where profit margins are rarely consistent, customers hard to please, and the pursuit of perfection never-ending, and shows what it takes to go the extra mile with a smile.
Product Details
Author
Nakul Anand
Number of Pages
278
Language
English
SKU
BK0542822
ISBN
9789373071756
Reading Age
All
Dimensions
19.8 x 19.8 x 1.74 cm
Binding
Hardback
MRP: ₹ 799
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